Customer Experience Associate
Location: Lahore
Job Type: Full-Time / In-Office
Role Overview:
We're looking for a highly organised and detail-oriented Customer Experience Associate to manage SAK's WhatsApp communication channels and ensure a seamless customer journey from inquiry to order fulfilment.
Key Responsibilities:
- Manage and respond to customer inquiries via WhatsApp in a timely and professional manner.
- Assist customers with product information, sizing guidance, order placement, and general support.
- Confirm orders and verify payment details.
* Coordinate with the relevant sales advisors regarding order processing and fulfillment. - Communicate order updates, modifications, address changes, and special requests to internal teams.
- Follow up on pending customer queries and ensure timely resolution.
- Maintain accurate records of customer conversations and order-related updates.
- Liaise with production, operations, and sales teams to ensure smooth order execution.
- Handle customer concerns professionally while maintaining SAK’s brand voice and service standards.
Requirements:
- Excellent written English communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Customer-focused mindset with strong problem-solving abilities.
- Experience in customer service, e-commerce, retail, or fashion is preferred.
- Familiarity with WhatsApp Business, Shopify, and Google Sheets is a plus.
Someone who is warm, proactive, solution-oriented, and capable of representing the SAK brand with empathy and professionalism in every customer interaction.
If you resonate with our values and are excited to be part of a growing brand, we’d love to hear from you!
To apply, email your resume and a brief introduction to info@sakatelier.com