Orders & shipping
What's the delivery timeframe?
For casuals:
Your order will be dispatched within 8-10 working days after a sales advisor sends you an order confirmation.
For silks and formals:
Your order will be dispatched within 3-4 weeks after a sales advisor sends you an order confirmation.
Once you get a notification from us that your order has been dispatched, please note:
- local deliveries take up to 3 business days
- international deliveries can take up to 10 business days
Please note:
If you don’t receive an order confirmation within 48 hours, kindly whatsapp on +92 304 7444353 with your order number and Alfalah ID or Bank Transfer screenshot to confirm.
Is there any exchange/refund policy?
Refunds and Exchanges
Any product bought from sak atelier can be exchanged within 48 hours after delivery, provided it is still in its original condition, for one or more of the following reasons:
-
The size/colour/SKU is incorrect
-
There is a manufacturing defect
Please contact customer care by emailing info@sakatelier.com with your order number and reason for exchange. Once received at our warehouse, the customer care team will get back to you ASAP upon inspection.
All shipping and handling costs to be paid by the customer.
We offer the best colour match to our clothes shown in pictures. However, please note, colours may differ slightly due to lighting in pictures and dye on the fabric.
Alterations
Ordered a bigger size or longer length? We got you covered! Send us back your outfits and we’d get them altered for you 🤍
Alteration surcharge: PKR 4,500/-
All shipping and handling costs to be paid by the customer
Order Cancellation
No order cancellation policy
Are there any shipping costs?
Local Delivery Partner: TCS
Local Delivery Charges: PKR 350/-
Global Delivery Partner: We use a third party service to manage our INTL deliveries. Your INTL package can be shipped via DHL, SkyNet or UPS depending on the geographical area.
Global Delivery Charges: USD 35
Shipping and Handling costs are always to be covered by the customer.
Can I still change my order?
Once placed and confirmed, orders cannot be changed. We customise lengths only if communicated at the time of order confirmation.
Please note: customised lengths are final sale. Exchange or refund won't be possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Do you have card/cash on delivery available?
No, we don't have COD available at the moment.