For casuals:
Your order will be dispatched within 10-12 working days after a sales advisor sends you an order confirmation. 

For silks and formals: 
Your order will be dispatched within 3-4 weeks after a sales advisor sends you an order confirmation.
Once you get a notification from us that your order has been dispatched, please note:
- local deliveries take up to 3 business days
- international deliveries can take up to 10 business days
 
Please note:
If you don’t receive an order confirmation within 48 hours, kindly whatsapp on +92 304 7444353 with your order number and Alfalah ID or Bank Transfer screenshot to confirm.

Refunds and Exchanges

Any product bought from sak atelier can be exchanged within 48 hours after delivery, provided it is still in its original condition, for one or more of the following reasons:

• The size/colour/SKU is incorrect

• There is a manufacturing defect

Please contact customer care by emailing info@sakatelier.com with your order number and reason for exchange. Once received at our warehouse, the customer care team will get back to you ASAP upon inspection.

All shipping and handling costs to be paid by the customer.

We offer the best colour match to our clothes shown in pictures. However, please note, colours may differ slightly due to lighting in pictures and dye on the fabric. 

Alterations 

Ordered a bigger size or longer length? We got you covered! Send us back your outfits and we’d get them altered for you 🤍
Alteration surcharge: PKR 4,500/-

All shipping and handling costs to be paid by the customer

Order Cancellation

No order cancellation policy

Email: info@sakatelier.com

Phone number: +92 304 7444353

Office hours: 10 a.m. to 5 p.m. (Mon-Fri)